This feature is ideal for organizations running multiple events (and those spanning multiple days), allowing ticket buyers to view all events quickly and easily. Perfect for multi-day festivals, venues, a large multi-location brand, or organizations holding multiple events per year. 

The page includes an interactive calendar view feature, which can also be embedded on an organizers website. Links have been added at key points in the customer journey to increase cross promotional opportunities.

The Organization Landing Page includes:

• A branded landing page with your images, description, social media links and contact details.
• Highlights of all current and upcoming events for your organization or group.
• Customized branded link for your organization (vanity URL).
• Ability to toggle between an interactive calendar view and event list. The calendar can also be embedded on your website.

Landing page for Multi-day Event (live preview)

Customer Feedback

The cross promotion between festival events is invaluable, and the interactive calendar view provides a user-friendly option for ticket buyers to see the events on each day.

Alaska World Arts Festival runs 100 events across 50 venues in Homer Alaska, over two weeks in September. The festival features music, dance, theater, film, visual arts, literature, and comedy events. We needed a solution that enabled us to profile the festival, it’s wide range of events across multiple days, and sell tickets easily. Ticketbud’s new showcase page allows us to promote all our shows and events on one festival page.  Having no prior experience with a ticketing platform, the customer support I received getting set up with our showcase page and ticketing was greatly appreciated

Organizer of Alaska World Arts Festival

The post What are Organization Landing Pages on Ticketbud? appeared first on Ticketbud.

Dear Ticketbud Event Organizers and their Ticket Holders.

We know many of you have questions given the current state of affairs regarding event cancellations as a result of the Coronavirus (CODIV-19). We want to assure you that event organizers on Ticketbud are still able to process refunds for their events, and we are helping people do this. 

We are however notifying Ticketbud customers of an update to our Terms of Service to change our refund policy, effective immediately. While we do not charge a fee for processing refunds, the Ticketbud fee from the original transaction will not be returned. Ticket buyers will still get a refund for the rest of the transaction. This is in line with standard industry practice during a Federal State of Emergency. 

These refunds will be labeled as a ‘partial refund’, however it is only the original transaction fee that hasn’t been included. This will not apply to duplicate transactions, voids and most disputed transactions. You can review Ticketbud’s Terms of Use for more information. We continue to be committed to our customers and only make changes to our policies that we believe are fair and in line with our business values. 

We understand this is a difficult time for many. We are doing everything we can to support our customers during this time. 

Your Ticketbud Team

The post Coronavirus Update – 3/20/20 appeared first on Ticketbud.

Recommendations for Ticket Holders

Watch Event Pages for Updates and Reach Out to Event Organizers for their Current Event Status

To learn the status of an event you have tickets for, please first check the event page where you bought the tickets. If there is no update there, reach out to the event organizer. Every event page on Ticketbud has a Contact Organizer button.

Some event organizers using our ticketing platform are postponing events, some are cancelling, we don’t have a complete status for all of them. If you have questions about event status or refunds, the event organizer is best placed to answer. Please be patient, as you can imagine there are a lot of enquiries heading their way.

What does it mean if my recent refund is listed as a partial refund?

Recommendations for Ticketbud Event Organizers

Stay Informed and Communicate

We understand this is a tough time for our event organizers. We want to reassure you that we are here to help, and you can reach out to us if you have questions or need advice.

Stay Informed – Keep up to date with news from local public health officials in your area, as event restrictions and advice is being updated daily. Up to date advice about gatherings is provided by the World Health Organization (WHO) and the Center for Disease Control (CDC).

Communicate with your attendees – Ticketbud is receiving calls from ticket holders regarding event cancellations. We recommend updating your event page to let people know if your event is currently still going ahead or if it’s postponed or cancelled. We recommend highlighting your refund policy to reduce email enquiries. 

Ensure best hygiene practices –  For events that are not cancelling, please take steps to ensure good hygiene standards for your guests. Make hand sanitizer available for guests. Encourage guests to regularly and thoroughly wash their hands, and ask them not to participate if they’re unwell with cold/flu symptoms. 

Good hygiene practices you can share. 

Handling Postponements, Cancellations and Refunds

We want to support you to make the best decision for your event, whether that’s postponing, cancelling, or moving to an online or virtual option.

Postponing Events 

If you need to postpone your event to a later date, you can simply change the date and also halt ticket sales. As a best practice, first, we recommend using the Email Attendees tool to let your customers know of the event postponement.

You can change the date and time of your event on the Edit Event Page of your Event Dashboard. If you are unsure of the new date, reach out to our support team and we can hide the date and time from populating on your event page. Additionally, if you need to halt ticket sales, you can do so with the Close Sales button located on your event dashboard. You can reopen sales at any time.

Upon changing the date and/or closing sales, all tickets sold for the event will remain valid. The QR codes generated on tickets will not change and will be valid for the new date.

Refunding Events 

Review notice about Ticketbud’s updated refund policy.

If your event is cancelled, you can provide customers a refund for their tickets. As a best practice again, first, we recommend using the Email Attendees tool to let your customers know of the event cancellation and refund. Your customers can expect their funds to be credited back to their original method of payment in 3 to 10 business days.

If your event is using WePay or Stripe to process payment, you can simply refund orders via the Orders page on your Event Dashboard. Check out our help article to learn more about issuing refunds. If your event has over 50 orders, reach out to our support team and we can help you issue a batch refund.

If your event is using PayPal to process payment, you can refund orders by logging into your PayPal account directly. Check out this article on how to issue a refund via PayPal.

Thank You for being a Valued Ticketbud Customer

Events are about connecting people through shared experiences. Ticketbud is proud of our partnerships with charity fundraisers, social, business and community events. We continue to be here for you during this challenging time for the events community.     

Your Ticketbud Team

CONTACT: TICKETBUD SUPPORT

The post Coronavirus Update (COVID-19) appeared first on Ticketbud.

Ticketbud is excited to introduce our powerful new advertising feature, designed to make highly targeted social advertising easy and intuitive for event organizers. Ticketbud Ad Engine seamlessly integrates social media advertising with Ticketbud events. 

While the audience targeting capabilities of social advertising is powerful for reaching specific audiences, they are rarely easy to navigate. Busy event organizers who have a long list of elements to coordinate, often miss valuable advertising opportunities and don’t get optimal return on investment. 

“Knowing the power of social advertising for events, we wanted to offer the best resources to help event organizers sell more tickets. The Ticketbud Ad Engine powered by ToneDen gives event organizers access to one of the most powerful ad tech networks, in a simple and intuitive way.”

Ticketbud CEO Kayhan Ahmadi.

Access advanced social advertising tools for events

Everything you need to run successful ad campaigns that sell more tickets. Use sophisticated tools to easily identify and target the right audience, with the optimal ad content to drive sales.  

What you get with Ticketbud Ad Engine:

Powerful Audience Targeting and Retargeting – easily set up and test multiple audiences to identify those that lead to more sales. Ad Engine curates the best tools to target the right audience for your event. 

• Audience targeting by demographic and behavioral information, including Spotify listening preferences.
• Create lookalike audiences from previous attendee and email lists. This targets your ads toward similar audiences.
• Retarget customers that viewed your event but didn’t purchase tickets. Your ad will follow them as a reminder to buy a ticket.

Build Ads that Drive Sales – automatically test various ad content combinations to find the perfect ads that sell more tickets.

Stronger Call to Action buttons – drive action on ads encouraging people to “Buy Tickets”.

Automatic Budget Optimization – smart budgeting ensures advertising spend is shifted toward ads that sell more tickets, maximizing return on investment.

Conversion Tracking with clear ROI – know exactly how much in ticket sales your ads generate. No more advertising in the dark.

Ticketbud customers see amazing results with Ad Engine

Ticketbud event organizers love what they can do with Ticketbud Ad Engine and have been blown away by the results. From the simplified set-up, to great functionality and trackable return on investment, customers are thrilled to have an easy solution to their event marketing challenges.

“The new Ticketbud Ad Engine was piloted with large and small events and delivered impressive results for both. Across the board, customers were able to increase ticket sales, and create over 10x ROI from ad spend to ticket revenue.” Ticketbud CEO, Kayhan Ahmadi.

Now available for all Ticketbud customers 

Create the most effective event advertising on Facebook and Instagram and sell more tickets. Ask us about Ticketbud Ad Engine, or get started today.

Ticketbud Ad Engine Powered By ToneDen

The post Get the cheat code to one of the most powerful social advertising networks – with Ticketbud Ad Engine appeared first on Ticketbud.

The American Basketball Association was relaunched in 1999 and now includes over 150 teams across the United States. Traditionally ABA game tickets have been sold locally offline or as cash sales at the gate, limiting the ability of teams to grow their fan base and ticket sales. 

Each year the share of sporting and event tickets purchased online and on mobile devices steadily increases, while offline sales decline. With more people searching for events on their phones, it becomes vital for event promotion and ticket sales to be mobile accessible to maximize market share.

The ABA and Ticketbud partnership is a great match for both organizations. Ticketbud sets ABA teams up for success, providing ongoing customer support and comprehensive reporting. Pre-sold game tickets give the ABA early access to funds and the ability to reach new audiences through digital channels.

Both companies acknowledge there will be a transition period as ABA teams and attendees adopt this new purchase channel and the opportunities it presents. Ticketbud supports ABA team owners with the tools for growth. Fans benefit from convenient ticket purchase and smooth gate entry, with fast scanning of mobile or print at home tickets.

“I want to grow the relationship between Ticketbud and the ABA, with more and more teams taking advantage of this partnership as they see the tremendous advantage Ticketbud provides”.

Joe Newman, American Basketball Association, CEO and Co-founder.

It’s All About Data

Online ticketing collects valuable data and insights that can be used in a variety of ways. Getting unrestricted access to this data is vital, as is your ownership of it. 

“We look forward to a strong partnership with the ABA. It’s all about the value of customer data and buyer behavior insights. Building customer profiles from data allows the ABA to have more impact with their ongoing customer engagement, targeted communication and promotions”.  

Kayhan Ahmadi, Ticketbud CEO.

Setting the ABA up on Ticketbud

The ABA has an overarching landing page that highlights all the teams currently offering online tickets. Each team then has their own team page with customized images and content, showcasing their games as individual events. This setup also gives teams the freedom to operate independently financially, with seperate accounts. Online ticketing also gives the ABA an easy way to collect fees from teams by building it into the ticket price.  

The American Basketball Association (ABA)

The original American Basketball Association was a men’s professional basketball league that operated from 1967 to 76. The current ABA was relaunched in 1999 and now includes over 150 teams across the country, making it the largest professional sports league in the US. It is also the most diversified with 75% of its owners being African-American, Hispanic, Asian or women – with over 30 of the teams being owned by women.  

The ABA season runs from November to March with playoffs that follow. Learn more about the ABA and it’s teams, or visit the ABA on Ticketbud for tickets (new teams are signing up to Ticketbud every week)

Ticketbud features and tools that ABA teams are able to take advantage of:

• Event pages for each game with customizable content, sponsor information, post purchase ‘thank you page’ and ticket email confirmation. 
• Ticket programming helps sell more tickets. Ticketbud gives teams the ability to offer various ticket types, from family passes, early bird sales or other special promotions. They also have the option to sell merchandise and collect donations for fundraising. Unlike other providers, Ticketbud does not charge extra for access to unlimited ticket types.
• Custom questions to ask ticket buyers when they purchase tickets (these can be customized by ticket type).
• Customized ticket layouts.
• Promotion and event management tools such as discount or special access codes. Tools for tracking promotional efforts and widgets to sell tickets directly on a team website. 
• Invitations – send and track special VIP and sponsor invites.
• Inbuilt communication tools to email attendees, including custom communication by ticket type. 
• The ability to add collaborator access so owners can have assistance from their staff in managing events and ticket sales.
• Detailed reporting options, with valuable breakdowns of event data. ABA teams own and control their customer data, which will never be sold by Ticketbud. 

A few benefits of working with Ticketbud:

• Ongoing customer support for teams in setting up their event ticketing to maximize sales. 
• User-friendly system ideal for those moving to online ticketing for the first time. 
• No Ticketbud account needed for ticket buyers. Keeping the purchase process quick and simple.  
• Mobile optimized event pages to help teams sell more tickets.
• Flexible payouts with early access to funds before the event. 
• Apple Wallet integration makes it easy for attendees to store and find event tickets fast.
• Free mobile check-in app for quick event day ticket scanning (available on iOS and Android devices). 

Podcast interview with Joe Newman

Hear from Joe Newman, CEO and Co-Founder of the ABA in his guest interview on the Ticketbud Tidbits Podcast.

Get Started on Ticketbud

Are you still running an event with only offline sales? Not moving to online ticketing is costing more than you think.

Visit Ticketbud today and request a demo. It’s free to sign up and start planning.

The post Ticketbud Partners with the American Basketball Association (ABA) appeared first on Ticketbud.

Our commitment to working closely with Event Organizers includes hands on experience at events, to identify pain points and opportunities first hand, as well as field testing new updates. This feedback leads to continued product and service improvements such as this latest enhancement. 

Ticket scanning and access control is a major challenge for events with high volume ticket sales after gates open. Mobile checkout optimization has made it easier for attendees to buy tickets as they approach the gate. Ticketbud’s newly updated iOS and Android mobile apps are specifically optimized to handle those last minute ticket purchases, without disrupting check-in scanning at high volume events. 

“While working on-site with partners we identified the need to quickly and reliably scan tickets purchased as recently as 30 seconds ago, while the attendee was in line. Wi-fi and connectivity is often limited, so we set out to engineer our app to optimize around these last minute, high volume situations”.

Kayhan Ahmadi, Ticketbud CEO. 

The latest app update includes:

• A significant performance and user experience enhancement
• Faster ticket scanning with a processing capacity now ideal for large scale events
• Less data downloading with each update request, ensures efficient scanning even with low internet bandwidth
• A new offline mode lets you know when the device has lost internet. It will also allow you to scan any tickets that the device has loaded before internet connection was lost
• Audible sounds added to help identify successful and unsuccessful scans

Additional updates to the check-in experience:

In addition to our latest app updates, we also recently integrated our tickets with Apple Wallet. This integration makes it easier for attendees to store and find their event ticket quickly. We added this feature to keep check-in lines moving faster for attendees and event organizers.

You may also notice we have redesigned our ticket confirmation emails, with QR codes more easily accessible in the main body of the email. This simple solution was identified after witnessing check-in delays due to attendees searching for tickets in attachments and having to enlarge QR codes for scanning.

These latest updates to the Ticketbud check-in experience are all part of our continued commitment to improving the customer experience, by evaluating every step in the customer journey. We aim to ensure both event organizers and ticket buyers continue to enjoy a great product and service. 

Ticketbud’s free mobile check-in app is available on both iOS and Android devices. 

It’s free to sign up and get started on Ticketbud

Free events are always free. Paid events only require payment set-up when you’re ready to start selling tickets. Until then, get started building great events on Ticketbud, with access to all features and customer support. Learn more about the Ticketbud experience.

The post Ticketbud Enhances Ticket Scanning, Ensuring Faster Event Check-in appeared first on Ticketbud.

“It’s a great time to use Ticketbud for event ticketing. This thing sings”.

Kayhan Ahmadi, CEO of Ticketbud

In the first half of 2019 Ticketbud announced a series of platform advancements to improve the ticket buyer experience.  

Ticketbud is now excited to announce the launch of our redesigned interface for event organizers. This update takes the user experience to the next level, making the event setup and management process more intuitive and user-friendly with enhanced design and functionality. 

The Redesign Includes:

• Unified Modern Interface and Intuitive Menu Structure – designed for a consistent experience, making it easy for organizers to navigate the platform and manage events.    
• Enhanced Account Dashboard – the event organizers control room gives complete oversight of all information, activity and reporting across all events.
• Improved Event Dashboard – manage details and access live reporting for individual events. Mobile optimized to improve the experience for event organizers on the go.   
• Improved Search Functionality – find orders fast across all your events. Particularly valuable to organizers with multi-day events.

2019 Platform Updates:

These advancements are a result of close consultation with customers and Ticketbud’s continued commitment to improving the customer experience.

Modern New Event Pages

• Mobile optimized to maximize sales on mobile devices. 
• Easy edit functionality allows you to create an event page in minutes with real time preview of how the event page looks to ticket buyers. 
• Showcase your brand with a large display banner, customizable event details and media.
• Feature other upcoming events and maximize cross promotion

Mobile Optimized Checkout 

Reduce friction at checkout and sell more tickets with a purchase process designed for mobile.

Organization Pages

Showcase all your events in one place. Ideal for organizations with multiple events or multi-day events. 

“This newly updated and mobile optimized ticketing platform has been our largest and most important project under my tenure as CEO. We’ve taken the Ticketbud ticketing platform to the next level with an intuitive and enhanced user experience for event organizers. It’s dynamic, flexible, and  will support all the powerful integrations we are going to be launching. Combined with previous updates focused on the ticket purchase experience, such as our mobile optimized event pages and checkout experience, it’s a great time to use Ticketbud for event ticketing. This thing sings”. 

Kayhan Ahmadi, CEO of Ticketbud.

It’s free to sign up and get started on Ticketbud today. You can also request a personal walkthrough demo with a Ticketbud Team Member.

The post Event Ticketing Just Got Easier appeared first on Ticketbud.

Ticketbud continues to take online event ticketing and registration to the next level, with a strong focus on the customer experience. Announcing an enhanced event page interface and template for event organizers, and new mobile optimized event landing pages to maximize ticket sales from mobile devices. 

New Customizable Event Page Template

These new event pages are a contemporary template for your brand, designed with both the event organizer and ticket buyer in mind. A large impactful banner image allows you to profile your event branding. You can also customize the look and feel by adding images, videos and maps. The rest of the page is clean and clear enabling ticket buyers to quickly access information and register/buy tickets. 

Event page editing made easier with a new WYSIWYG editor

Organizers can edit and preview in real-time how event pages look to ticket buyers, making for a faster and smoother event set-up and customization experience. 

The key elements you see in editor view are:

1. Banner image
2. Event title
3. Date and time
4. Location
5. Event Description (including images and videos)
6. Maps 
7. Tickets

Additional Event Page Elements

If you have set up a Showcase Page highlighting all your events, this will automatically be promoted at the bottom of all your individual event pages. Showcase pages are set up in the organizations section of your account dashboard. Contact us if you want a team member to help you set up an organization Showcase Page.

Social channels will also be automatically viewable on the event page when you connect them in the account dashboard. 

Event Pages are Mobile Optimized

Increase ticket sales with a mobile optimized experience for ticket buyers, from promotion through to checkout. This reduces friction and makes it easy to purchase tickets from mobile devices. 

“With most event marketing being driven through social media, the ability to convert on mobile has a direct and significant impact on ticket sales and revenue. These new event pages, along with the mobile optimized checkout flow, provide a seamless mobile experience for ticket buyers, designed to sell more tickets”.

Kayhan Ahmadi, CEO of Ticketbud.

With people searching for events on mobile devices, ensuring the ticket buying experience is easy to navigate on any device is important for all events. Large multi-day festivals with many different ticket types or time slots will particularly benefit from the enhanced interface, which significantly improves the user experience therefore conversion rates. 

The latest in a series of updates from Ticketbud, these new interfaces enhance the platform’s user experience. We are continually improving the customer experience for event organizers and ticket buyers. Ticketbud’s ongoing commitment to customer experience has been recognized by the Greater Austin Business Awards, announcing Ticketbud as a finalist for the 2019 Customer Experience Award.

The post Intuitive New Interfaces for Event Organizers and Ticket Buyers appeared first on Ticketbud.

The Customer Experience award goes to a company in any industry, dedicated to outstanding customer service and satisfaction in all aspects of sales and services.

Presented by the Austin Chamber of Commerce, The Greater Austin Business Awards recognize businesses and organizations for achievements, community contributions and milestones. It is the largest business event in Central Texas, bringing together 1,000 business leaders, entrepreneurs, organizations, government officials and regional chambers.

Customer Experience is Everyone’s Role at Ticketbud

Every Ticketbud team member understands they can directly impact the customer experience. Customer service, sales, marketing, development and operations teams all have the opportunity to share ideas and insights from their vantage point, to improve the customer experience. This collective ownership ensures everyone has a stake in continually improving the experience, it doesn’t just sit with front facing customer service staff.

Customer Service is What Sets Us Apart

Ticketbud is a customer service stand out. We have real human customer support every step of the way. It’s all part of the service.

We are known for our customer service, continually receiving excellent reviews and feedback. Independent software reviewer Capterra recognizes Ticketbud’s 5 star customer service, based on customer reviews.     

Ticketbud maintains a deliberate focus on customer support and it is a key differentiator from our competitors. In the ever-growing world of AI and the low cost appeal of outsourcing customer support to international call centers, Ticketbud’s in-house Customer Success promise sets us apart. Organizing an event can be stressful, we want our clients to know we are more than a platform, we are a partner. Our clients success is indicative of us doing our job well.

You have enough to organize, avoid the frustration and get the support you need. Our customer service staff are available for support 7 days a week, through email, phone and online chat.

Real help, real people, real answers.

Ticketbud Values Customer Feedback

Ticketbud encourages feedback to ensure awareness of where we are excelling and where we have room to improve. Often we are able to address issues immediately, sometimes there are more long term improvements that we add to our development pipeline. We collect and evaluate all feedback, and prioritize improvements to our service, based on the value to customers and the resources/investment required. Ticketbud is committed to continuous improvement, with new features and product advancements usually a direct result of customer feedback.

When we have a new feature or product release, we work closely with established customers to test and provide feedback. This feedback is then relayed to our development team to refine. This is an important part of our development process, before wider releases.

The Greater Austin Business Awards

Started in 2000, the Greater Austin Business Awards is one of the largest award programs in the region. It is a great event to have your own table to share with your customers, prospects and employees. Whether you are an individual or company, join your peers for dinner and a celebration.

Honoring excellence in business for achievements, and community contributions that impact the Central Texas region. It brings together business leaders, entrepreneurs, organizations and government officials in one of the largest business events in Texas. The annual awards dinner will recognize companies in multiple categories, with winners determined by an expert panel of judges.

SAVE THE DATE – GREATER AUSTIN BUSINESS AWARDS

AUGUST 21, 2019 – JW MARRIOTT AUSTIN

The post Ticketbud Announced as Finalist for Customer Experience Award appeared first on Ticketbud.

“Over the past couple of years, the Ticketbud team has focused on refining our core features, improving application performance and launching one of the most mobile optimized and streamlined ticket purchasing interfaces in the industry. With the majority of this fundamental work launched and live, we’re now able to re-focus efforts on driving innovation in the ticketing industry. Ticketbud is committed to finding innovate solutions to help event organizers and we are looking forward to rolling out new features and projects like Event Protect”.

Ticketbud CEO, Kayhan Ahmad

Ticketbud’s core mission is to create the best platform for event organizers. To deliver on that promise we communicate closely with clients to gain feedback and understand the evolving problems of the modern event organizer.

Why Event Protect coverage is so valuable

Even the most organized of event professionals can’t control acts of nature. In 2017 a major festival Ticketbud works with encountered severe weather. During their 15-day festival, 4 days had to be canceled due to severe weather and flooding of the event grounds. Standing water and unsafe conditions forced the city to close the park the festival was using. Although there was a clear rain or shine, no refunds policy, organizers still did everything in their power to mitigate the damage and flooding to the event grounds, transfer ticket holders to another date, and accommodate a shift in ticket inventory. Even with these efforts, not every ticket holder was available to attend at a later date.

Another Ticketbud client running a multi-day Halloween festival experienced a very unexpected cancelation, after a squirrel chewed threw a power line. The loss of power at this outdoor evening event was a major safety issue, resulting in the cancelation of the first day of the event.

It was these types of unforeseen cancellations that led Ticketbud to search for a solution. We wanted to offer our event organizers the added security of  comprehensive protection against unexpected cancellation and to deliver an effective refund process for their ticket buyers.

The result was Ticketbud became a Member of Event Protect, one of the global Membership Programs and integrations provided by Protect Group.

Event Protect’s value proposition is simple and straightforward. In the case of a qualifying event cancellation, the ticket holder requests a full refund. Where adopted, Event Protect takes over the entire refund process, responds to the refund request, and if approved the due refund is sent directly to the ticket holder. Event Protect reduces the refund risk and loss for event organizers, while also providing ticket buyers with a 100% refund of their transaction –  including booking and payment fees. 

How does the coverage work?

When event organizers choose to opt in for Event Protect coverage it is incorporated into Ticketbud’s service terms.

With Event Protect in place, should the event be canceled due to qualifying unforeseen circumstances, their service will take over to refund ticket holders who claim a refund of their complete ticket transaction, including taxes and booking fees.

Event Protect provides the broadest set of covered scenarios outside of the event organizer’s control including adverse weather conditions, key supplier failure, revocation of licenses etc. Threats like rain causing health and safety hazards or severe winds knocking down scaffolding, tents or structures are common examples of scenarios that would likely trigger an Event Protect qualifying cancellation.

Read more about protecting your investment with Event Protect and what coverage is included.

Learn more about Event Protect from their website.  

Review the Event Protect cancellation policy.

Keep your eye on Ticketbud as we continue to drive innovation with new features and integrations, including our soon to be released Salesforce connector.

The post Coverage for Unexpected Event Cancellation with Ticketbud’s Event Protect Integration appeared first on Ticketbud.

Hosted by the Austin Chamber of Commerce in partnership with SXSW, the 2019 Austin A-List Awards included 165 businesses nominated for homegrown innovation.

The Ticketbud Team were thrilled to walk away with this award.

Years ago, I was inspired by the motto of my Alma Mater, “My Heart is in the Work.” Winning the Austin A-list Award brings that motto to life for the entire Ticketbud team. Austin is truly a hub for innovation and receiving this distinction amongst our peers is really special for me and the entire team. This team stands behind our product. We put our names on what we do, working hard to drive innovation, and stand apart in a crowded marketplace. Ticketbud has come a long way in the last couple of years. We have built an amazingly powerful and scalable ticketing platform. This award validates our hard work, the risks that we overcame, and all of our collective efforts. The team and I are looking forward to driving the next level innovation in our industry to optimize events and empower event organizers. We remain enthusiastic, eager, and humble as our best work is yet to come.

Kayhan Ahmadi, Ticketbut CEO

The Austin A-List Awards is about acknowledging Austin’s homegrown innovative and entrepreneurial community.

In addition to the three main award categories (Start-up, Mid-sized and Scale), awards were also given to organizations with Outstanding Culture. These were awarded to homegrown stars Bumble, Capital Factory and Notley.

The Ticketbud Team is extremely proud to be acknowledged in this way amongst so many innovative homegrown businesses. Our team is made up of a passionate group of people dedicated to providing a great service, continuing to innovate with new features, and growing as an organization.

Ticketbud Continues to Innovate

Ticketbud is committed to continuous improvement with ongoing product updates being announced. We have overhauled our interface to significantly improve the customer experience. We now have a mobile optimized experience, creating a frictionless purchase process for ticket buyers from event page to checkout, maximizing ticket sales. This gives event organizers the best tools to sell tickets where their customers are, on their mobile devices.

We are also the first ticketing platform in the US to integrate with Event Protect. This ensures our event organizers can protect their investment by covering their ticket revenue in the case of unforeseen cancellation. This is also a selling point for organizers, who can reassure ticket buyers that their ticket is protected against unforeseen cancellation, such as extreme weather.

How is Ticketbud Different?

Anyone who has ever organized an event will tell you there are a lot of moving parts in planning and execution. Having early access to ticket revenue and live customer support is paramount to event optimization. Ticketbud is more than a just a ticketing platform, we are a ticketing partner. A successful event is one where both parties are aligned on delivering results.

Ticketbud is a user friendly, all-in-one event management and ticketing platform with all-inclusive pricing and real customer support. We make ticketing easy so you can focus on your event.

Key market problems we identified in the event ticketing industry were:

• Lack of pricing transparency
• Lack of real customer service
• Event revenue only accessible after completion of an event

Ticketbud offers affordable and transparent pricing.

Ticketbud rates are all-inclusive. Our customers can take advantage of free tools and features and we don’t charge extra for live customer support.

Plus, free events will always be free.

We ensure access to real human customer support. Even for the little guy!

Our customer support is what sets us apart from other providers. We are there every step of the way.  All Ticketbud customers regardless of size get access to customer support.

We offer early access to funds.

Ticketbud organizers have flexible payout options with the ability to select daily, weekly, or monthly payouts, freeing up funds for pre-event expenses.

The post Ticketbud Wins Austin A-List Award appeared first on Ticketbud.

Offering real value is the secret of Tickebud’s success. It has enabled us to carve out our own piece of the event registration and ticketing market, through offering real human customer support, a user-friendly experience and greed-free transparent pricing with early payouts.

Ticketbud Named 9th on Capterra’s Top 20 Most Popular – Event Management Software

It has just been announced that Ticketbud has broken into the top 10 for Captera’s 2019 review of the Most Popular – Event Management Software. Ticketbud jumped into 9th spot in 2019, leaping up from the 14th position in 2018.

Each year independent software reviewer Capterra, evaluates the Event Management Software landscape, listing the 20 Most Popular, Most User Friendly and Most Affordable in respective categories. Ticketbud is the only platform to be listed consistently across all three categories. We have made the top ten for both usability and affordability categories for the past two years, this year we cracked the top ten in the popularity category.

Capterra is an established organization for independent software reviews. Ticketbud does not pay to be included on the lists. The evaluation methodology includes customer and user numbers, social media engagement, customer reviews, usability and functionality tests, and case study cost analysis.    

Austin A-list Awards Nomination

The recognition continues with the announcement of Ticketbud being nominated for the 2019 Austin A-List Awards. These awards recognize the most innovative homegrown companies coming out of the highly competitive technology and startup hub that is Austin. The Austin A-List Awards are hosted by The Austin Chamber of Commerce in conjunction with SXSW. Ticketbud and other award nominees will be celebrated on May 23 at ACL Live at the Moody Theatre.

Ticketbud Keeps Getting Better

As a local Austin startup Ticketbud began with a mission to offer a greed-free ticketing option. Built on the idea that anyone, anywhere in the world wanting to organize an event should have the tools to do so. Ticketbud has gone through a significant evolution in recent years with numerous updates, new features and functionality. Ticketbud is committed to continuous improvement and takes feedback from customers to heart. 2019 is the year Ticketbud is really hitting its stride, announcing a number of product updates, a mobile optimized experience, highly positive customer reviews and recognition within the event tech industry.

“I’m extremely proud of all the advancements the Ticketbud Team has made. The last few years we have focused on foundational work and we are just starting to launch new features, mobile optimizations, integrations and advancements that really make Ticketbud a world class ticketing platform. The features we have launched so far in 2019 are just the tip of the iceberg. We have many more updates to launch soon that power the event organizer”.

Kayhan Ahmadi, Ticketbud CEO

You haven’t seen anything yet. Ticketbud is taking it to the next level in 2019. Watch this space!

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