Watch more Ticketbud Tutorials to get the most out of the platform.

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This is an optional feature that gives you greater flexibility in your ticketing experience, as well as an additional branding opportunity.

Watch more Ticketbud Tutorials to get the most out of the platform.

WATCH NEXT – How to Create Custom Questions

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Watch more Ticketbud Tutorials to get the most out of the platform.

WATCH NEXT – How to Create Custom Ticket Layouts

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Watch more Ticketbud Tutorials to get the most out of the platform.

WATCH NEXT – How to Create Tickets for Your Event

Transcript

In this Ticketbud Tutorial we will run through Event Settings. 

Once you’ve created your first event and gone through the Getting Started Checklist. That gave you the basics, but now let’s dive further into your event settings, to show you what you can do. 

From your account, you will click into your Event Dashboard by selecting the Manage Event button. 

From here click on Event Settings. 

As part of the initial getting started checklist, you would have come here to configure your payment processor. Which is the provider that secures and distributes your event funds.

The event settings page also includes your event Terms and Conditions. You can customize your terms and conditions for this event. Your attendees will have to agree to these conditions at checkout. These are separate from Ticketbuds terms and conditions. 

Remember to save after making edits. 

Next is your Thank you page. We have a standard message that automatically appears on the ticket confirmation thank you page that attendees see after they register or purchase a ticket. You can customize this thank you page message as you wish. 

Alternatively, you can add a custom redirect link – which is a specific URL that you want attendees to be taken to after they finish their ticket order. This would be instead of the thank you page template. 

Once you have made changes. Hit save. 

The next tab is for the Ticket Emails. When an attendee orders a ticket, they are identified as the Purchaser. 

The Purchaser email – is the confirmation email you send the person who completed the ticket order. Here you can thank them for ordering a ticket and highlight any special details that might improve their experience. 

Something like…. 

Thanks for ordering tickets to the X Foundation Charity Concert. Get ready for an awesome event!

Here are some helpful tips to ensure you have a great time. 

• Driving and parking tips
• Public transport options
• Things to bring
• Things NOT to bring

The Ticket holder email – can be mostly the same information. Just keep in mind that these are people that have had a ticket ordered by someone else. So your introduction might be slightly different. Something like…

It looks like you’re joining us for the X Foundation Charity Concert. Get ready for an awesome event!

The checkbox below the emails allows you to ‘Display the tickets directly in the confirmation email’. If you uncheck this, the tickets will only be viewable as an email attachment. We recommend keeping the tickets displayed directly in the email as it makes event day check-in much faster. It’s easier for guests to get their ticket ready for scanning.

Again save changes. 

So lets jump back into the main section of Event Settings. Further down this page you’ll see some more event settings. 

This includes Visibility – When you first created your event you would have chosen whether you wanted the event to be open to the public, private or invitation only. If you ever want to change this, you can do so here. 

Other event options include, the ability to have an event location map appear on your event page below your event description content. This is automatically selected when you create an event, but you can remove it here if you wish.  

The Show other upcoming events option – is great if you have created multiple events under your account. It gives you the option to show and promote your other events at the bottom of your event page. This is a great opportunity for cross promotion. 

If this is an event that has been created under an organization profile, then it will only show the active events for that organization. 

If you have a need to create organizations or event groups under your account, you can always reach out to us for additional help with this.   

Show Calendar above tickets – If you have multiple events or event sessions, a ticket calendar can be added above your tickets on your event page. When you have an event scheduled over multiple days, calendar functionality makes it quick and easy for ticket buyers to select the day (and potentially the time) they want to attend. This allows organizers to show events and activities clearly over a number of days.

Next we automatically include the event date and time on tickets and Apple Wallet passes. However you can remote this if you wish. 

You can also add custom questions for people to answer when they register or purchase tickets to your event. We will go through that in another video. However here is where you can choose whether to display those custom questions and answers on the order confirmation. If for example you asked people their dietary requirements, you might want to include that in their order confirmation, so they have a copy of it.

Next up we have the contact email you are using to communicate with attendees. When you send an email, this is the address you want them to be able to reach you at. 

Time Zone is something you probably selected when creating your event. However you can change it here if you need to. 

Notification settings allows you to opt into alerts that are sent to you about your event ticket sales and attendee check-ins. Here you can manage the frequency of these notifications. You can also share sales summaries with key stakeholders by subscribing them to receive notifications.

Now you know all about your event settings options. 

The post Get to Know Your Event Settings (Video) appeared first on Ticketbud.

1. The Account Dashboard
2. The Event Dashboard
3. The Organization Dashboard

Watch this short video and you’ll know your way around in minutes.

Watch more Ticketbud Tutorials to get the most out of the platform.

WATCH NEXT – How to Manage Event Settings

Transcript

There are 3 dashboards you will come across on the Ticketbud platform. 

• The Account Dashboard – which holds all your information at an account level and all the events that sit under your account. 
• The Event Dashboard – where you manage your individual events 
• An optional third dashboard called Organizations – a bit like creating sub-accounts. This would be beneficial for someone running events for multiple organizations for example. 

An account can have multiple events that sit under it. An account can also have multiple organizations (or sub accounts) that sit under it.  

When you first sign up to Ticketbud and create an event you will be in your Event Dashboard. However if you sign back into Ticketbud another time, you will enter into your Account Dashboard.

Account Dashboard

Your Account Dashboard houses all the information about your Ticketbud Account. Here you can see all the events created under your account.

Your Account Dashboard menu includes an Account Profile Page. This is essentially the account that hosts all your events, so you can create a profile here for your brand or business if you wish. Similar to the event pages you can add a large banner image at the top. You can also add an Avatar or logo here to represent your business account. 

Complete your basic information and relevant social profiles here. And then save at the bottom. 

That Event calendar with all your events can be added to your own website using this calendar widget. 

Your Account Dashboard menu also includes an option to search ticket orders across all your events

Under Reports you can review year on year reports across your events. 

Payment configuration includes your payment processor settings

Invoices are here, and notification settings across all events

My Tickets is where you find any tickets you’ve purchased as an event attendee with Ticketbud

Integrations includes our platform integrations with partners such as Salesforce. 

Account Settings allows you to change your profile name (which is automatically set as your email address). You can also change your Ticketbud account password here. 

You can edit your event Terms and conditions here if you want them applied to all the events you create under this account. Or you can manage terms and conditions at the individual event level if  you prefer. 

You can Create a new Event from your Account Dashboard. 

Creating Organizations

You can also create Organizations under your account.

Similar to the Account Profile Page, where you can have a business or brand that all your events sit under. The Organization function allows you to create additional versions of this. 

This might be helpful if you organize events for multiple businesses or brands. Ideal for multi day festivals or if you wanted to organize your business units under different organizations. There’s a lot of flexibility with this feature and we can help you work that out. 

If you create an organization a new dashboard will appear under your account to manage that organization and the events created within it. 

If you click the arrow next to your account name you will see a list of any organizations you have access to under your account. 

Event Dashboard

The first part of the Event dashboard is this overview page showing you ticket sales data, gross sales, payout, total tickets sold, ticket sales by day, with a breakdown by revenue and by ticket count

The Edit Event Page is your even page template that we went through in a previous video

Event Settings is where you can manage details about your event such as the payment provider you’re using to collect your funds. As well as a range of other settings and notification preferences specific to your event. This includes terms and conditions, information for the ticket confirmation thank you page, and the content for the ticket emails.

We go into Event Settings in more detail in another video. 

Tickets is another element of your Event Dashboard. This is where you find your Ticket Editor – where you add your ticket types and information

Custom Questions – which is anything you might want to ask people when they register or purchase tickets for your event. 

Ticket Layouts – allows you to customize your ticket design. 

Event Protect is an optional event cancellation protection for event organizers.

Orders will allow you to search through the tickets purchased for this event. You can also create complementary tickets here, as well as record any offline sales. 

Ad Engine is an additional advertising feature we offer that makes creating social ads easy for event organizers.

We also have a range of included promotional tools, from promo codes, sponsorships, and social tracking tools, referral links, ticket widgets, invitations and attendee email communication. 

Collaborators is where you can add team members to help you manage different elements of the event. 

Check-in is for event day management. You can check-in guests here or on our free app. You can also create printed guest lists or search for guests here. 

Finally you have event reporting, which allows you to review sales broken up into a variety of different helpful reports. 

Last but not least, If you’re looking for help, you have access to our Help Center via quick links. 

You can also click the intercom chat icon to find helpful resources or to reach out to us if you need assistance. 

The post Ticketbud Dashboard Orientation (Video) appeared first on Ticketbud.

Once you have completed the Getting Started Checklist (which we cover in another video), you’re able to activate your event.

Next you will want to customize your Event Link URL for promotion. Watch this short video to see how to find and customize the link.

Watch more Ticketbud Tutorials to get the most out of the platform.

WATCH NEXT – Ticketbud Dashboard Orientation Video

Transcript

After you have activated your event you will land in your Event Dashboard. Because this is a new event, there’s no active data available yet. But once ticket sales begin you’ll see an overview of your event data here. 

In the Event Dashboard is where you find your Event Link. This is the web link to the event page you created to promote your event. When you first create your event, there’s an auto generated link. However you can customize this by clicking on Edit Link. 

If this is your first event you’ll be asked to select a SUBDOMAIN. The subdomain sits at the start of the link and will be added to all your subsequent events. We recommend using an organization or business name here, something that will be relevant to other events you may create. This part can’t be changed again without our help. So make sure you are happy with it before saving. 

Next you can change the URL event title. This will automatically be your event name, however you can create a shorter version of this if you wish. This part of the link only applies to this particular event 

Then when you’re happy with this – Save Changes

Your Event Link will have changed to your customized version. If you click ‘View Live’ you can preview your event page that the Link is directing to. 

If you want to promote your event page online, you just need to go into your Event Dashboard and copy your custom link.

The post How to Create a Custom Web Link (Video) appeared first on Ticketbud.

This 6 minute video walks you through our Getting Started Checklist:

Step 1: Sign-up to Ticketbud (we just need your name and email). It’s free! No need for credit card details

Step 2: Create an event page using our simple template

Step 3: Add ticket types (unlimited)

Step 4: Select a secure payment processor (for paid events and donations)

That’s it, you’re ready to make your event live.

Let’s get started.

Watch more Ticketbud Tutorials to get the most out of the platform.

WATCH NEXT – Create a custom web link to your event page

Watch our Dashboard Orientation to learn your way around the platform.

The post How to Get Started on Ticketbud and Create Your First Event (Video) appeared first on Ticketbud.

“It’s a great time to use Ticketbud for event ticketing. This thing sings”.

Kayhan Ahmadi, CEO of Ticketbud

In the first half of 2019 Ticketbud announced a series of platform advancements to improve the ticket buyer experience.  

Ticketbud is now excited to announce the launch of our redesigned interface for event organizers. This update takes the user experience to the next level, making the event setup and management process more intuitive and user-friendly with enhanced design and functionality. 

The Redesign Includes:

• Unified Modern Interface and Intuitive Menu Structure – designed for a consistent experience, making it easy for organizers to navigate the platform and manage events.    
• Enhanced Account Dashboard – the event organizers control room gives complete oversight of all information, activity and reporting across all events.
• Improved Event Dashboard – manage details and access live reporting for individual events. Mobile optimized to improve the experience for event organizers on the go.   
• Improved Search Functionality – find orders fast across all your events. Particularly valuable to organizers with multi-day events.

2019 Platform Updates:

These advancements are a result of close consultation with customers and Ticketbud’s continued commitment to improving the customer experience.

Modern New Event Pages

• Mobile optimized to maximize sales on mobile devices. 
• Easy edit functionality allows you to create an event page in minutes with real time preview of how the event page looks to ticket buyers. 
• Showcase your brand with a large display banner, customizable event details and media.
• Feature other upcoming events and maximize cross promotion

Mobile Optimized Checkout 

Reduce friction at checkout and sell more tickets with a purchase process designed for mobile.

Organization Pages

Showcase all your events in one place. Ideal for organizations with multiple events or multi-day events. 

“This newly updated and mobile optimized ticketing platform has been our largest and most important project under my tenure as CEO. We’ve taken the Ticketbud ticketing platform to the next level with an intuitive and enhanced user experience for event organizers. It’s dynamic, flexible, and  will support all the powerful integrations we are going to be launching. Combined with previous updates focused on the ticket purchase experience, such as our mobile optimized event pages and checkout experience, it’s a great time to use Ticketbud for event ticketing. This thing sings”. 

Kayhan Ahmadi, CEO of Ticketbud.

It’s free to sign up and get started on Ticketbud today. You can also request a personal walkthrough demo with a Ticketbud Team Member.

The post Event Ticketing Just Got Easier appeared first on Ticketbud.

“Over the past couple of years, the Ticketbud team has focused on refining our core features, improving application performance and launching one of the most mobile optimized and streamlined ticket purchasing interfaces in the industry. With the majority of this fundamental work launched and live, we’re now able to re-focus efforts on driving innovation in the ticketing industry. Ticketbud is committed to finding innovate solutions to help event organizers and we are looking forward to rolling out new features and projects like Event Protect”.

Ticketbud CEO, Kayhan Ahmad

Ticketbud’s core mission is to create the best platform for event organizers. To deliver on that promise we communicate closely with clients to gain feedback and understand the evolving problems of the modern event organizer.

Why Event Protect coverage is so valuable

Even the most organized of event professionals can’t control acts of nature. In 2017 a major festival Ticketbud works with encountered severe weather. During their 15-day festival, 4 days had to be canceled due to severe weather and flooding of the event grounds. Standing water and unsafe conditions forced the city to close the park the festival was using. Although there was a clear rain or shine, no refunds policy, organizers still did everything in their power to mitigate the damage and flooding to the event grounds, transfer ticket holders to another date, and accommodate a shift in ticket inventory. Even with these efforts, not every ticket holder was available to attend at a later date.

Another Ticketbud client running a multi-day Halloween festival experienced a very unexpected cancelation, after a squirrel chewed threw a power line. The loss of power at this outdoor evening event was a major safety issue, resulting in the cancelation of the first day of the event.

It was these types of unforeseen cancellations that led Ticketbud to search for a solution. We wanted to offer our event organizers the added security of  comprehensive protection against unexpected cancellation and to deliver an effective refund process for their ticket buyers.

The result was Ticketbud became a Member of Event Protect, one of the global Membership Programs and integrations provided by Protect Group.

Event Protect’s value proposition is simple and straightforward. In the case of a qualifying event cancellation, the ticket holder requests a full refund. Where adopted, Event Protect takes over the entire refund process, responds to the refund request, and if approved the due refund is sent directly to the ticket holder. Event Protect reduces the refund risk and loss for event organizers, while also providing ticket buyers with a 100% refund of their transaction –  including booking and payment fees. 

How does the coverage work?

When event organizers choose to opt in for Event Protect coverage it is incorporated into Ticketbud’s service terms.

With Event Protect in place, should the event be canceled due to qualifying unforeseen circumstances, their service will take over to refund ticket holders who claim a refund of their complete ticket transaction, including taxes and booking fees.

Event Protect provides the broadest set of covered scenarios outside of the event organizer’s control including adverse weather conditions, key supplier failure, revocation of licenses etc. Threats like rain causing health and safety hazards or severe winds knocking down scaffolding, tents or structures are common examples of scenarios that would likely trigger an Event Protect qualifying cancellation.

Read more about protecting your investment with Event Protect and what coverage is included.

Learn more about Event Protect from their website.  

Review the Event Protect cancellation policy.

Keep your eye on Ticketbud as we continue to drive innovation with new features and integrations, including our soon to be released Salesforce connector.

The post Coverage for Unexpected Event Cancellation with Ticketbud’s Event Protect Integration appeared first on Ticketbud.

When you sign-up to Ticketbud you get allocated a User Account. With this User Account you can create as many events as you require. Those events live under your User Account.

Create events from your user account.

Creating an Organization under your User Account:

Under your User Account you can also build what we call an “Organization”, this allows you to create events linked specifically to that Organization. You are able to have multiple Organizations under your User Account. For example multiple businesses or charities you work with.
When you build an Organization, you automatically receive a Showcase Page (which you can choose to use or not). All the events for that Organization will be displayed on that Organizations Showcase Page.

Creating Organizations and Showcase Pages

The Organizations feature is ideal for multi-day events:

The Organizations feature can also be used to manage an event like a multi-day festival. For reporting, accounting, and entrance/box office purposes, multi-day festivals can benefit from having each day of their festival created as an event page, these then live on the Festival’s Showcase Page. All promotion for the festival would direct to the Showcase page, allowing customers to choose the day they want tickets for.
Each day of the festival can have its own ticket types and event description. This allows the organizer to have higher pricing for peak periods, without having to worry about people trying to use a cheaper ticket on a premium day. The ticket would flag as the wrong day on scanners.
This option provides organizers with more detailed reporting. Access reports specific to each day of the event, or an overview of all events run by that Organization (in this example, the whole festival).
If you wanted to have private hospitality packages during your festival you can set that up as a separate event that is private/invite only. This allows you to invite sponsors to participate in different packages that won’t be visible to the public.

Create Day Passes as Events

Separate point-of-sale reporting option:

Events generally sell tickets at the door for a higher price (to encourage pre-sales and to make event day operations more manageable). You can simply add a POS ticket type to each day of your event, which would be locked and not visible to the public.
However the organizations function also gives you the option to set up separate POS reporting. This enables you to quickly extract POS data across all the days of a multi-day event. This involves creating a new ”Organization”,  duplicating your events and setting them to private. Your door staff will then use this for POS sales onsite (not visible to the public), as seen in the diagram.

Use the Organization feature to manage online pre-sales and POS on the door.

Example Multi-day Festival Showcase Page:

_

Event Tile View

Calendar View

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